Terms and Conditions for Using Travilege Website and Associated Sites

Introduction

Welcome to Travilege, a platform that allows customers to book services offered by travel agencies and various tourism service providers. By using this website, you agree to comply with the following terms and conditions. Please read these terms carefully before using our services.

1. General Terms

1.1. Definitions

• Travilege: Refers to Travilege Solutions LLC, registered with Commercial Registration No. 64576-3, with its official address at Shop 1390, Building 2102, Road 2825, Block 428, Seef, Kingdom of Bahrain.
• Service Provider(s): Any travel agency or tourism service provider offering services through Travilege.
• Website: Refers to the website provided by Travilege.
• Application: Refers to the Travilege mobile application.
• Services: Includes all tourism services available for booking through Travilege, provided by the service provider.
• User: Any person using Travilege to book services.
• Companies: Refers to all registered business entities using Travilege for commercial purposes.

1.2. Amendments

• Travilege reserves the right to amend these terms and conditions at any time. Amendments will be posted on the website and application or communicated through any means deemed appropriate by Travilege. Continued use of the website or application constitutes acceptance of all amended terms and conditions.

1.3. Governing Laws

• These terms and conditions are governed by the laws of the Kingdom of Bahrain, and the courts of the Kingdom of Bahrain shall have exclusive jurisdiction over any disputes arising from them.

2. End-User (Customer) Terms

2.1. Registration

• Users must register on the website using accurate and complete information. Users are responsible for updating their account information and maintaining the confidentiality of their login details.

2.2. Acceptable Use

• Users must use Travilege solely for lawful purposes and in accordance with these terms. Any illegal or unauthorized use of the website or application is prohibited.
• Travilege has the exclusive right to suspend suspicious transactions or review transactions carried out by users and to suspend or deny access if deemed necessary or if these terms and conditions are violated.
• Travilege reserves the right to deny access to services if there are repeated fictitious bookings or frequent cancellations of bookings or services.
• Companies have the right to suspend user access to certain services provided through the website or application if there is a breach of terms and conditions with service providers.

2.3. Booking and Payment

• When booking a service through Travilege, users agree to comply with the specific terms of the service provider. Payments are made through approved payment gateways or according to the payment methods accepted by the service provider, and the terms and conditions of payment methods apply to all transactions.

2.4. Cancellation and Refunds

• The service provider's cancellation and refund policy applies to all bookings. Users must review these policies before completing a booking.
• In the event of a cancellation, users must contact the service providers directly to resolve any issues related to cancellation, modification, or refund.

3. Service Provider Terms

3.1. Registration and Service Listing

• Service providers must register with Travilege and provide accurate information about their services. The service provider is responsible for continuously updating their service information.

3.2. Quality and Standards

• Service providers must ensure that the services provided comply with applicable standards and meet customer expectations. Travilege reserves the right to remove any service that does not meet these standards.
• Service providers must comply with all official laws and obtain the necessary licenses before offering any services on the application or website. Companies are fully responsible for legal compliance, and Travilege reserves the right to suspend access to all services, applications, and websites in the event of a breach of these terms and conditions until the violations are resolved without prior notice.

3.3. Fees and Commissions

• Service providers agree to pay any agreed-upon fees or commissions to Travilege for using the website, application, or services provided by Travilege.
• Travilege reserves the right to suspend access to all services provided if service providers fail to pay fees and commissions due on time.

3.4. Cancellation and Refunds

• Service providers must establish a clear cancellation and refund policy and adhere to it at all times.
• Service providers are fully responsible for the accuracy and validity of their cancellation and refund policy.
• Service providers must ensure that the cancellation and refund policy is clear and detailed to avoid any misunderstandings or potential disputes with users.
• Service providers should periodically update their cancellation and refund policy to align with any changes.

3.5. Accuracy of Information

• Service providers are fully responsible for the accuracy of the information related to the services they offer through Travilege.
• Travilege is not responsible for any inaccurate or misleading information provided by service providers and reserves the right to suspend access to inaccurate information once notifications from users are received regarding any misleading or inaccurate information on the website or application.

4. Company Terms

4.1. Commercial Use

• Companies must use Travilege for lawful commercial purposes only. Any unauthorized use of the website or application will result in account cancellation and appropriate legal action.

4.2. Legal Compliance

• Companies must comply with all local laws and regulations when using Travilege and offering services through the website or application.

5. Travilege Terms

5.1. Travilege Responsibilities

• Travilege provides a website and application to connect users with service providers but is not responsible for the quality or legality of the services provided or the accuracy of the information provided by service providers.

5.2. Limitation of Liability

• Travilege is not liable for any losses or damages arising from the use of the website or application or the inability to use it, whether direct or indirect.
• Travilege is not responsible for the accuracy and validity of data related to services provided by service providers. Service providers are responsible for providing accurate and reliable information about their services.

5.3. Data Protection

• Travilege is committed to protecting user data in accordance with our privacy policy, which is part of these terms and conditions.

5.4. Information Security

• Travilege takes all necessary measures to protect users' personal and financial information from unauthorized access, disclosure, alteration, or destruction.

5.5. Service Termination

• Travilege reserves the right to terminate or suspend the account of any user or service provider who violates these terms and conditions or causes any harm to the website or other users.

6. Dispute Resolution

6.1. Legal Version

• In case of any conflict between the Arabic version and any other translation of these terms and conditions, the Arabic version shall be the legally binding version.

6.2. Applicable Law

• These terms and conditions are governed by the laws of the Kingdom of Bahrain, and the courts of the Kingdom of Bahrain shall have exclusive jurisdiction over any disputes arising from them.

Conclusion

If you have any inquiries regarding these terms and conditions, please contact our support team. Thank you for using Travilege, and we wish you a great experience!